The Professionalization of Management from the Gaucho Quality and Productivity Program: The Case of Unilasalle Brazil

Authors

  • Paulo Fossatti Universitario La Salle de Canoas, Rio Grande do Sul, Canoas, Brasil
  • Renaldo Vieira de Souza Universitario La Salle de Canoas, Rio Grande do Sul, Canoas, Brasil
  • Francisco Ganga Universidad de Los Lagos

DOI:

https://doi.org/10.31619/caledu.n42.56

Keywords:

universities, quality, higher education management, management model, Gaucho Quality and Productivity Program

Abstract

It is undeniable that over the past few years we have witnessed a repositioning of the importance of the development of human capital and advanced strategic management in organizations. Given this reality, this study's central objective is to analyze the results of the Gaucho Program of Quality and Productivity (PGQP) in the professionalization of the management of the University, Unilasalle Canoas, Brazil. It is a qualitative case study, with a documentary analysis of: Institutional Development Plan (IDP); Management Report on the Gaucho Program of Quality and Productivity -RG-PGQP 2013 (by its Portuguese acronym)- and the Report Balanced Scorecard (BSC) 2010-2013. The results are translated into speeches and emerging practices for the criteria of the PGQP that contribute to the professionalization of the university management model of Unilasalle: leadership, strategies and plans, client, society, information and knowledge, people, processes and results. The results suggest the consolidation of the management processes of the institution from the respective tool in analysis.

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Published

2018-03-12

Issue

No. 42 (2015): Revista Calidad en la Educación

Section

RESEARCH PAPERS

License

Copyright (c) 2018 Calidad en la Educación

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